Refund policy
We hope that you love your Jupo order but if you have ordered an item(s) and decided it not for you please read the below to see how it can be returned to us:
Email us at info@bejupo.com providing your order number and product code(s). We'll get back to you within 24 hours. In the meantime, fill out the returns form accordingly and once we've responded, you can return the items back to us.
- We can only accept a return for a full refund if it is:
- Returned within 14 days of receiving the order
- Unworn
- Tags are still attached (inc both the Jupo and the brand tag)
- Free from any cosmetic contact i.e. makeup stains and perfume scents.
If you would like to exchange your item for a different size or garment, simply send us an email confirming your order number and let us know the product code of the item(s). Also, provide the new size or product code of the different item you want to exchange. Once we’ have received your item (s), we will process the exchange immediately.
Refunds & exchanges are to be arranged and paid for by yourself. We recommend using signed for delivery and keeping a copy of your receipt and tracking number as we can't be held responsible for any lost or damaged parcels.
Once we've received your return, we will contact you to confirm. Please allow up to 7 days after this for the refund to be transferred to your account. If there are any issues at all receiving please do let us know.
We do our best to get it right first time, every time but if your order turns up and an item is missing or contains something you didn't order. Please let us know via email and we'll get it sent out to you straight away (providing it's still available).